Self-custody & recovery

Raycash is self-custodial — your money is controlled by your keys, not by us. But you won't see a seed phrase to write down on day one. Here's what that actually means, and what we can and can't do.

What Raycash can and cannot do to your money

We cannot move your money above your rolling allowance. You set a rolling allowance in the app — for example, $500/day — that acts as a ceiling on anything routed through Raycash's operational flows (like card spending). Anything above that needs you to sign. Even at zero, only you can sign an arbitrary transfer from your balance.

We cannot confiscate your balance. The exit path from the protocol is always callable by you. Even if we disappeared, any compatible wallet could recover your confidential balance back to the underlying cleartext stablecoin.

We can freeze the service. If compliance requires it — or if you ask us to, after a lost device — we can suspend your card, your IBAN, and the rest of the Raycash-operated surface. That stops us from providing you a banking experience. It does not stop you from accessing your underlying assets. Your balance stays yours; you can always unwrap to cleartext USDC and move on.

That distinction — service freeze vs. asset access — is the core of the self-custody promise. See How it works → Self-custody for the conceptual picture.

How your keys work

Under the hood, Raycash uses embedded wallets via Privy. When you sign in for the first time, a wallet is created and the key material is held in a way that's tied to your login (your email, phone, or social account).

Three things follow from that:

1. We cannot move your money. Raycash servers don't hold a signing key for your account.
2. Your login is the door. Whoever can sign in can spend up to your rolling allowance without friction; large moves always need your explicit confirmation.
3. Recovery goes through your login method, not a paper seed phrase.

Backing up your account

Because there's no classic seed phrase to write down, "backing up" means making sure you won't lose access to the login method you used — your email, phone number, or social account.

• Email/SMS — make sure you control the account/number, keep it secure, enable 2FA on that account.
• Social login — keep the social account safe; if you lose it, you lose the door to Raycash.

Multi-device

Sign in on a new device with the same login method and your wallet is available there. Your existing session on your old device stays active unless you revoke it from Settings → Devices.

Lost device

You lose your phone. What to do, in order:

1. On any other device, open the Raycash app and sign in with your existing login.
2. From Settings → Devices, revoke the lost device so its session can no longer sign.
3. If the physical card was with the phone, freeze it from the app — see Cards.

Your balance is untouched — it lives onchain, not on your phone.

Lost access to your login method

This is the scenario to plan for. If you can no longer sign in (lost access to your email, phone number, or social login):

• Recover the login first. Your email provider, phone carrier, or social provider is usually the fastest path.
• Contact Raycash support. We can't directly recover your wallet, but we can walk you through the account recovery options our wallet provider supports.

Changing your PIN / biometrics

Your app PIN and biometric unlock are device-local. They protect access to the app on that specific device. They are independent from your wallet keys.

What support can help with

We can:

• Help with KYC, card, transfer, and IBAN issues
• Reset device sessions
• Freeze service (card, IBAN) on your request
• Walk you through login recovery options

We cannot:

• Sign transactions on your behalf
• Recover your wallet if all your login methods are permanently gone — this is the price of self-custody
• Reverse a transaction you authorized

Related

• How it works → Self-custody for the concepts
• Security → Key management for the technical detail